Bias in the development and use of an expert system: implications for life cycle costs
Abstract
Suggests that the development and use of an expert consulting system is vulnerable to biases in the subject‐matter expert, knowledge‐engineer, validators, maintainers and end‐users. An expert system, developed at a large insurance company, is used to study these biases. An economic model is then built to evaluate the trade‐offs which must be considered in the process of managing the source of these biases over the life cycle of an application.
Keywords
Citation
Shore, B. (1996), "Bias in the development and use of an expert system: implications for life cycle costs", Industrial Management & Data Systems, Vol. 96 No. 4, pp. 18-26. https://doi.org/10.1108/02635579610117476
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited