IT outsourcing contracts: practical issues for management
Abstract
Presents a practical and systematic overview of some key IT outsourcing contractual issues, exploring and highlighting management implications where appropriate. Discusses issues such as service level, transfer of assets, staffing, pricing and payment, warranty and liability, dispute resolution mechanism, termination, intellectual property matters, and information security. Gives practical advice on pre‐contractual negotiation and post‐contractual management. By discussing these issues systematically from a management and practical perspective, contributes to bridging the gap between theory and practice and seeks to offer useful information to management considering IT outsourcing.
Keywords
Citation
Lee, M.K.O. (1996), "IT outsourcing contracts: practical issues for management", Industrial Management & Data Systems, Vol. 96 No. 1, pp. 15-20. https://doi.org/10.1108/02635579610107684
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited