TY  - JOUR
AB  - Difficulties in measuring the benefits of office automation are
preventing investment in systems. Examines the problems for
organizations attempting to cost‐justify office automation. Benefits
attributed to office automation used to be quantifiable, however, more
recently office automation is being used to support managers whose
benefits are much “softer” and not as quantifiable. Proposes
that today′s methods of justification focus too strongly on quantifiable
benefits and do not neccesarily justify expenditure on office systems.
Suggests that, while it is understandable that management will need to
be able to justify investments in financial terms, these methods need to
evolve to access benefits at both a quantitative and qualitative level
which will provide a more credible measure of the value of investments.
VL  - 95
IS  - 8
SN  - 0263-5577
DO  - 10.1108/02635579510095733
UR  - https://doi.org/10.1108/02635579510095733
AU  - Grantham Lisa
PY  - 1995
Y1  - 1995/01/01
TI  - Justifying office automation: benefits and problems
T2  - Industrial Management & Data Systems
PB  - MCB UP Ltd
SP  - 10
EP  - 13
Y2  - 2024/04/23
ER  -