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Enhancing Performance through Employee Discretion and Feedback

Alireza Ardalan (Associate Professor of Management Information Systems and Decision Sciences, in the College of Business and Public Administration, Old Dominion University, Norfolk, Virginia, USA.)
Vernon A. Quarstein (Assistant Professor of Management, in the College of Business and Public Administration, Old Dominion University, Norfolk, Virginia, USA.)
R. Bruce McAfee (Professor of Management, in the College of Business and Public Administration, Old Dominion University, Norfolk, Virginia, USA.)

Industrial Management & Data Systems

ISSN: 0263-5577

Article publication date: 1 December 1994

1560

Abstract

Many organizations are analysing the feasibility of using Japanese production methods and concepts. Examines how allowing individuals discretion in selecting among various production scheduling techniques, combined with real‐time feedback, affects their job‐scheduling performance. The results of the experiments involving sequencing jobs through work centres, illustrate that when discretion was afforded, performance improved. This result suggests that providing employees with discretionary leeway and real‐time feedback enables them to improve the production system continuously.

Keywords

Citation

Ardalan, A., Quarstein, V.A. and McAfee, R.B. (1994), "Enhancing Performance through Employee Discretion and Feedback", Industrial Management & Data Systems, Vol. 94 No. 10, pp. 15-19. https://doi.org/10.1108/02635579410073486

Publisher

:

MCB UP Ltd

Copyright © 1994, MCB UP Limited

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