TY  - JOUR
AB  - Recent public policy trends and new consumer demands are
redirecting the attention of management outside the traditional focus of
customers, suppliers and internal operations. However, little research
has focused on the perspective that operations management and the
growing body of literature on total quality management can offer much on
the environmental management of operations. Investigates the potential
link between the concept, approach, methodology and benefits of total
quality management (TQM) and environmental excellence in operations
management. Proposes a hierarchical model for the development of
environmental excellence. Environmental management has become strategic
and the integration of the design, production, delivery, circulation,
use and disposal of products is necessary to achieve improved
environmental performance. Second, by including environmental factors in
the integrated training of the workforce and the reward structure of the
firm, long‐term continuous improvement is possible. Like quality goals,
environmental improvement goals must become part of the annual business
plan, with performance reviews to track progress and to encourage
environmental excellence.
VL  - 93
IS  - 6
SN  - 0263-5577
DO  - 10.1108/02635579310040924
UR  - https://doi.org/10.1108/02635579310040924
AU  - Klassen R.D.
AU  - McLaughlin C.P.
PY  - 1993
Y1  - 1993/01/01
TI  - TQM and Environmental Excellence in Manufacturing
T2  - Industrial Management & Data Systems
PB  - MCB UP Ltd
SP  - 14
EP  - 22
Y2  - 2024/04/25
ER  -