TY  - JOUR
AB  - Suggests that, though user involvement in the design and
implementation of expert systems (ES) is generally encouraged in the
literature, the incidence of successful user participation continues to
be low. Draws on research carried out for a large British company on
four expert systems projects, to illustrate the problems, and penalties,
of not involving the users. Company culture has a bearing on why
participation is difficult. Penalties of not involving the users include
non‐implementation and poor interfaces. Suggested advantages of
involving users are that happy users are the best advertisement for
future systems and that users can make useful suggestions to the
designers. Concludes that the concept of participation needs a strong
push so that it will become a familiar part of management.
VL  - 93
IS  - 6
SN  - 0263-5577
DO  - 10.1108/02635579310040906
UR  - https://doi.org/10.1108/02635579310040906
AU  - Rees Patricia L.
PY  - 1993
Y1  - 1993/01/01
TI  - User Participation in Expert Systems
T2  - Industrial Management & Data Systems
PB  - MCB UP Ltd
SP  - 3
EP  - 7
Y2  - 2024/04/19
ER  -