Discusses quality in all its various guises and expounds the theory that if there are untapped resources in the different areas amongst the various processes and types of worker, then an increase in quantity and productivity can ensue from these. It is the capability of people as much as anything which is important and higher quality performance from all activities therein which should then occur. Good financial management is also required to develop the capability of production and organization to provide consistently what is desired for basic success.
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