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Maturity in IT outsourcing relationships: an exploratory study of client companies

Hans Solli‐Sæther (Norwegian School of Management BI, Oslo, Norway)
Petter Gottschalk (Norwegian School of Management BI, Oslo, Norway)

Industrial Management & Data Systems

ISSN: 0263-5577

Article publication date: 23 May 2008




This research is concerned with the validation of a maturity model for information technology outsourcing relationships. The paper aims to focus on this research.


This research is validating the cost, resource and partnership stages, respectively, as maturity stages in outsourcing relationships developed and proposed by Gottschalk and Solli‐Sæther.


First, stages of growth and benchmark variables were validated. Then, the evolving path of growth was examined. Limited support for the stage of growth model was found.

Practical implications

This paper suggests a broad range of organizational activities and structures to guide development from one stage of maturity to the next. To stimulate growth developments, individuals and organizations have to understand and experience transitional events in relationship maturity.


Validation procedure linking stages to benchmark variables is presented. Future empirical research should rephrase some of the authors benchmark variables as well as measurement issues concerned with stages of growth.



Solli‐Sæther, H. and Gottschalk, P. (2008), "Maturity in IT outsourcing relationships: an exploratory study of client companies", Industrial Management & Data Systems, Vol. 108 No. 5, pp. 635-649.



Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited

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