Pursuing excellence in firm core knowledge through intelligent group decision support system

Chinho Lin (Department of Industrial and Information Management, College of Management, Institute of Information Management, National Cheng Kung University, Taiwan, People's Republic of China)
Andrea CP Liu (Department of Information Management, TaTung Institute of Commerce and Technology, Taiwan, People's Republic of China)
Ming‐Lung Hsu (Department of Industrial and Information Management, College of Management, National Cheng Kung University, Taiwan, People's Republic of China)
Ju‐Chuan Wu (College of Management, Institute of Information Management, National Cheng Kung University, Taiwan, People's Republic of China)

Industrial Management & Data Systems

ISSN: 0263-5577

Publication date: 21 March 2008

Abstract

Purpose

The paper's objective is to present a group decision support system (GDSS) for facilitating the process of core knowledge selection.

Design/methodology/approach

The proposed GDSS is developed by taking advantage of the characteristics of certain existing analytical and mathematical methods, including knowledge‐based SWOT analysis, knowledge audit instruments, gap analysis, synergy analysis, similarity measures, multi‐objective linear programming (MOLP), and fuzzy programming. A case study was performed to identify whether or not the GDSS achieves its designed purpose.

Findings

The results show that GDSS can be applied effectively in identifying core knowledge that should be developed.

Practical implications

The proposed GDSS provides a comprehensive procedure for top managers, using a strategy‐orientated perspective to determine suitable core knowledge to be developed by appropriately analyzing internal synergy and external gap effects on core knowledge. Top managers need not only be aware of the relationship between core knowledge and other factors but must also consider decision‐making problems related to this issue.

Originality/value

Few prior studies have provided a systematic approach for develops organizational core knowledge by using analytical and mathematical methods. This paper particularly focuses on the question of how firms can actually identify core knowledge and thus develop appropriate strategies.

Keywords

Citation

Lin, C., CP Liu, A., Hsu, M. and Wu, J. (2008), "Pursuing excellence in firm core knowledge through intelligent group decision support system", Industrial Management & Data Systems, Vol. 108 No. 3, pp. 277-296. https://doi.org/10.1108/02635570810858723

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited

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