IT‐adaptation challenges in the process industry: an exploratory case study

Abstract

Purpose

This paper seeks to identify and explore critical challenges for the process industry in information technology (IT) infrastructure integration and adaptation.

Design/methodology/approach

An exploratory case study was conducted at a paper mill and their main IT‐vendor. Using a qualitative approach eight semi‐structured interviews were carried out with representatives from both organizations.

Findings

The paper identifies four critical challenges in the integration and adaptation of IT‐infrastructure in the process industry: integration as an ongoing process; maintaining stability in the installed base; locking the right stuff in; and balancing user value, continuity of production and compatibility.

Practical implications

Given the centrality of IT infrastructure in today's process industries, the importance of dealing with these challenges must be emphasized. The four challenges identified in this study are of such a complexity that they can only lend themselves to the evolutionary strategy. Such a strategy is in concert with the sensibility towards risk found in the paper industry.

Originality/value

This paper contributes by building on and expanding IT‐infrastructure literature, as a result of exploring IT‐adaptation challenges in process industry organizations. The findings also provide managers with a valuable insight into recognizing and handling these challenges.

Citation

Rönnbäck, L., Holmström, J. and Hanseth, O. (2007), "IT‐adaptation challenges in the process industry: an exploratory case study", Industrial Management & Data Systems, Vol. 107 No. 9, pp. 1276-1289. https://doi.org/10.1108/02635570710833965