The implementation gaps for the knowledge management system

Abstract

Purpose

This paper proposes a fully holistic framework of the “Knowledge Management Gap” to demonstrate the management gaps that might occur when implementing the knowledge management system.

Design/methodology/approach

The relevant literature is reviewed, and then the concept structure proposed.

Findings

This study identifies reasons for knowledge gaps and demonstrates several fundamental approaches to avoid them. Furthermore, corrective actions are proposed to enhance the success of the implementation of the knowledge management systems.

Research limitations/implications

This study tries to explore the factors associated with knowledge management gaps. This research is an exploratory study, so the results are only propositions; hence an empirical survey should be carried out in the future.

Practical implications

This framework is expected to provide a convenient way to audit the knowledge management gaps, and thus enterprises can make corrections and adjustments accordingly to greatly enhance their chances of success, while implementing the knowledge management systems.

Originality/value

An innovated framework of “KM gaps” is proposed to fully illustrate the management gaps that might occur during the implementation of knowledge management. Furthermore, the actions to reduce the misfit between the capability and implementation of KM systems are also demonstrated.

Citation

Lin, C. and Tseng, S. (2005), "The implementation gaps for the knowledge management system", Industrial Management & Data Systems, Vol. 105 No. 2, pp. 208-222. https://doi.org/10.1108/02635570510583334