This paper discusses the six core business processes and supporting technology that are impacted by an enterprise resource planning (ERP) implementation. It begins with a brief history of the evolution of ERP and the information systems technology that enabled its development. A discussion of project implementation team preparations is followed by a description of process mapping and its significance to the success of an ERP implementation. Highlights of “As‐Is” and “To‐Be” process mapping and change management conclude the paper.
Okrent, M.D. and Vokurka, R.J. (2004), "Process mapping in successful ERP implementations", Industrial Management & Data Systems, Vol. 104 No. 8, pp. 637-643. https://doi.org/10.1108/02635570410561618
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