Malcolm Baldrige National Quality Award leadership model

Victor Prybutok (Department of Business Computer Information Systems, College of Business Administration, University of North Texas, Denton, Texas, USA)
Robert Cutshall (College of Business, Texas A&M University – Corpus Christi, Corpus Christi, Texas, USA)

Industrial Management & Data Systems

ISSN: 0263-5577

Publication date: 1 September 2004

Abstract

In this study, a Malcolm Baldrige National Quality Award (MBNQA) criteria‐based survey was used to assess the quality status of organizations that employ quality professionals. The objective was to focus on the relationship between leadership (LS), information and analysis, human resource planning, process quality, and customer focus. The result was the development of an MBNQA‐based model that demonstrated the relationship between executive LS and the MBNQA factors.

Keywords

Citation

Prybutok, V. and Cutshall, R. (2004), "Malcolm Baldrige National Quality Award leadership model", Industrial Management & Data Systems, Vol. 104 No. 7, pp. 558-566. https://doi.org/10.1108/02635570410550223

Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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