TY  - JOUR
AB  - Attempts to introduce a quality measurement scheme (QMS) that is able to assess the immediate feedback of customers globally in real time, followed by a data mining process, which is an interactive process that involves assembling the data into a format conducive to producing a multi‐dimensional analysis using an online analytical processing (OLAP) approach. In addition, an XML schema, which provides a universal syntax to facilitate the exchange of data, is used in the design of the QMS to support the data mining process. To validate the feasibility of QMS in real industrial situations, a case example is covered, showing promising test results based on the proposed scheme.
VL  - 104
IS  - 6
SN  - 0263-5577
DO  - 10.1108/02635570410543807
UR  - https://doi.org/10.1108/02635570410543807
AU  - Lau H.C.W.
AU  - Chan F.T.S.
AU  - Fung Richard
AU  - Wong Christina W.Y.
PY  - 2004
Y1  - 2004/01/01
TI  - An XML‐based real‐time quality measurement scheme
T2  - Industrial Management & Data Systems
PB  - Emerald Group Publishing Limited
SP  - 505
EP  - 512
Y2  - 2024/05/13
ER  -