TY  - JOUR
AB  - The importance of software has been growing rapidly owing to the development of various Internet and e‐business applications. One of the active research areas in software involves its evaluation methods or models. The traditional approaches to software evaluation are based on the development process point of view, and their major concerns are not strongly related to user or customer‐oriented evaluation of software. In this paper, a maturity model and a corresponding evaluation system are suggested that focuses on software customer satisfaction. As a case study, they are applied to 18 software companies and their 180 customers in Korea to prove their practical values.
VL  - 104
IS  - 4
SN  - 0263-5577
DO  - 10.1108/02635570410530757
UR  - https://doi.org/10.1108/02635570410530757
AU  - Seong Leem Choon
AU  - Yoon YongKi
PY  - 2004
Y1  - 2004/01/01
TI  - A maturity model and an evaluation system of software customer satisfaction: the case of software companies in Korea
T2  - Industrial Management & Data Systems
PB  - Emerald Group Publishing Limited
SP  - 347
EP  - 354
Y2  - 2024/09/21
ER  -