Advanced search

A maturity model and an evaluation system of software customer satisfaction: the case of software companies in Korea

Choon Seong Leem (Associate Professor at the School of Computer and Industrial Engineering, Yonsei University, Seoul, South Korea)
YongKi Yoon (Doctoral Candidate in Technology Management, Yonsei University, Seoul, South Korea)

Industrial Management & Data Systems

ISSN: 0263-5577

Publication date: 1 May 2004

Abstract

The importance of software has been growing rapidly owing to the development of various Internet and e‐business applications. One of the active research areas in software involves its evaluation methods or models. The traditional approaches to software evaluation are based on the development process point of view, and their major concerns are not strongly related to user or customer‐oriented evaluation of software. In this paper, a maturity model and a corresponding evaluation system are suggested that focuses on software customer satisfaction. As a case study, they are applied to 18 software companies and their 180 customers in Korea to prove their practical values.

Keywords

Citation

Seong Leem, C. and Yoon, Y. (2004), "A maturity model and an evaluation system of software customer satisfaction: the case of software companies in Korea", Industrial Management & Data Systems, Vol. 104 No. 4, pp. 347-354. https://doi.org/10.1108/02635570410530757

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

To read the full version of this content please select one of the options below

You may be able to access this content by logging in via Shibboleth, Open Athens or with your Emerald account.
To rent this content from Deepdyve, please click the button.
Rent from Deepdyve
If you think you should have access to this content, click the button to contact our support team.
Contact us
Manage cookies

We’re listening — tell us what you think

Join us on our journey