Using lean principles to streamline the quotation process: a case study

Conan M. Buzby (Department of Management, Worcester Polytechnic Institute, Worcester, Massachusetts, USA)
Arthur Gerstenfeld (Department of Management, Worcester Polytechnic Institute, Worcester, Massachusetts, USA)
Lindsay E. Voss (Department of Management, Worcester Polytechnic Institute, Worcester, Massachusetts, USA)
Amy Z. Zeng (Department of Management, Worcester Polytechnic Institute, Worcester, Massachusetts, USA)

Industrial Management & Data Systems

ISSN: 0263-5577

Publication date: 1 December 2002

Abstract

The quotation process tightly links the manufacturer and its suppliers and customers on a supply chain. An excellent record of successful quotes not only benefits trading partners, but also positions the manufacturer on the market in terms of its responsiveness, customer service, efficiency, and competitive pricing. In the existing literature, lean principles are generally applied to manufacturing only, this paper relies on a case study to show the application of lean manufacturing principles to the administrative function of the quotation process. In addition, the case demonstrates that electronic solutions are the best remedies for streamlining the quotation process to reduce the total cycle time – the basis for providing competitive prices and excellent customer service.

Keywords

Citation

Buzby, C., Gerstenfeld, A., Voss, L. and Zeng, A. (2002), "Using lean principles to streamline the quotation process: a case study", Industrial Management & Data Systems, Vol. 102 No. 9, pp. 513-520. https://doi.org/10.1108/02635570210450190

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Publisher

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MCB UP Ltd

Copyright © 2002, MCB UP Limited

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