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Data quality issues in implementing an ERP

Hongjiang Xu (Department of Information Systems, Faculty of Business and Commerce, University of Southern Queensland, Toowoomba, Queensland, Australia)
Jeretta Horn Nord (Department of Management–Management Information Systems, College of Business Administration, Oklahoma State University, Stillwater, USA)
Noel Brown (Department of Commerce, Faculty of Business and Commerce, University of Southern Queensland, Toowoomba, Queensland, Australia)
G. Daryl Nord (Department of Management–Management Information Systems, College of Business Administration, Oklahoma State University, Stillwater, USA)

Industrial Management & Data Systems

ISSN: 0263-5577

Article publication date: 1 February 2002

8627

Abstract

Data quality is a critical issue during the implementation of an enterprise resource planning (ERP) system. Data quality problems can have a significant impact on an organisation’s information system. Therefore, it is essential to understand data quality issues to ensure success in implementing ERP systems. This paper uses SAP as an example of an ERP system and describes a study, which explores data quality problems with existing systems, and identifies critical success factors that impact data quality. The study resulted in the development of a framework for understanding data quality issues in implementing an ERP, and application of this framework in a case study in two large Australian organisations. The findings of the study suggest that the importance of data quality needs to be widely understood in implementing an ERP, as well as providing recommendations that may be useful to practitioners.

Keywords

Citation

Xu, H., Horn Nord, J., Brown, N. and Daryl Nord, G. (2002), "Data quality issues in implementing an ERP", Industrial Management & Data Systems, Vol. 102 No. 1, pp. 47-58. https://doi.org/10.1108/02635570210414668

Publisher

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MCB UP Ltd

Copyright © 2002, MCB UP Limited

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