IT induction in the food service industry

Abstract

As part of the business strategy in a competitive environment, for an organization to induct information technology (IT) appropriately, business process reengineering (BPR) must be conducted. We propose a process that incorporates both management information systems and strategic management concepts for the IT induction. First, we develop a business competition strategy based on Porter’s five competitive forces; second, using concepts developed in the field of information systems the business processes are reengineered to improve effectiveness and efficiency; and finally, IT strategy is developed to achieve these goals. A real‐life case in the food service industry is used to illustrate this process.

Citation

Pete Chong, P., Chen, Y. and Chou‐Hong Chen, J. (2001), "IT induction in the food service industry", Industrial Management & Data Systems, Vol. 101 No. 1, pp. 13-20. https://doi.org/10.1108/02635570110365961