Knowledge management: practices and challenges

Abstract

Knowledge management (KM) is a process that deals with the development, storage, retrieval, and dissemination of information and expertise within an organization to support and improve its business performance. Organizations are realizing that knowledge is a crucial resource for organizations and it should be managed judiciously. Organizations need to harness knowledge not only to stay competitive, but also to become innovative. KM requires a major shift in organizational culture and a commitment at all levels of a firm to make it work. Through a supportive organizational climate, ideally, through effective KM, an organization can bring its entire organizational learning and knowledge to bear on any problem, anywhere in the world, at anytime

Citation

Gupta, B., Iyer, L.S. and Aronson, J.E. (2000), "Knowledge management: practices and challenges", Industrial Management & Data Systems, Vol. 100 No. 1, pp. 17-21. https://doi.org/10.1108/02635570010273018