Relationship marketing research (1994‐2006)

Kallol Das (School of Management Technology, International Institute of Information Technology, Pune, India)

Marketing Intelligence & Planning

ISSN: 0263-4503

Publication date: 8 May 2009

Abstract

Purpose

The purpose of this paper is to review the academic literature on relationship marketing (RM), conduct a content analysis of the same for the purpose of classification and provides a comprehensive bibliography.

Design/methodology/approach

A range of online databases were searched to review the literature on RM. Only, 209 papers had RM as the primary research topic. The full text of each paper was taken as the unit of analysis. The classification of all the units into mutually exclusive categories was done by two independent researchers.

Findings

The content analysis led to classification of literature into five mutually exclusive categories viz. objectives, defining constructs, instruments, industrial applications and issues. The contribution of research papers has been on the rise across the time frame and there has been a sharp rise in RM research publication in the recent years. The study revealed many other useful findings.

Research limitations/implications

The findings can be generalized only to the population of selected online databases for the given time period but not to the larger universe of RM literature. The study identifies various untapped areas for further research in terms of industry, country of study, research methods, type of study, etc.

Practical implications

The paper provides a roster of field projects accompanied by a comprehensive bibliography that will be useful to both academics and practitioners for studying existing research as well as for contemplating future research.

Originality/value

This is the only paper that provides a literature review and bibliography of RM literature for the period 1994‐2006.

Keywords

Citation

Das, K. (2009), "Relationship marketing research (1994‐2006)", Marketing Intelligence & Planning, Vol. 27 No. 3, pp. 326-363. https://doi.org/10.1108/02634500910955236

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2009, Emerald Group Publishing Limited

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