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Anti‐social behaviour: profiling the lives behind road rage

Arch Woodside (Department of Marketing, Carroll School of Management, Boston College, Chestnut Hill, Massachusetts, USA)

Marketing Intelligence & Planning

ISSN: 0263-4503

Article publication date: 1 August 2008

Abstract

Purpose

The purpose of this paper is to propose that “social demarketing” campaigns need to recognize unique sub segments of individuals engaging in behaviours having substantial negative societal impacts.

Design/methodology/approach

Volume segmentation and extremely frequent behaviour theory is applied to examining several unique sub segments among survey data (n=6,393) of Americans not engaging and engaging in anti‐social behaviour (“giving‐the‐finger”) to other motorists while driving.

Findings

Less than 2 percent of Americans are estimated to enact 40 percent of the total incidences of “giving‐the‐finger” to other motorists; three unique sub segments of the chronic anti‐social actors participate in different lifestyles (including media usage behaviours) and each has unique demographic profiles.

Research limitations/implications

The study is based on two years of a national survey taken in one country and self‐reports only. The implications support the propositions of a general theory of extremely frequent consumption behaviour.

Practical implications

Government demarcating programs are likely to increase in effectiveness through tailoring a few strategies, rather than one, to influence unique segments of chronic anti‐social actors.

Originality/value

The paper provides individual‐level analysis of chronic anti‐social actors engaging in road‐rage related behaviours and compares them to one another as well as non‐equivalent comparison groups of actors not engaging in such behaviour; the paper describes the merits of experience frequency segmentation.

Keywords

Citation

Woodside, A. (2008), "Anti‐social behaviour: profiling the lives behind road rage", Marketing Intelligence & Planning, Vol. 26 No. 5, pp. 459-480. https://doi.org/10.1108/02634500810894316

Publisher

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Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited