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A positioning strategy for a tourist destination, based on analysis of customers' perceptions and satisfactions

Essam E. Ibrahim (University of Strathclyde, Glasgow, UK)
Jacqueline Gill (Independent Tourism Consultant, Barbados)

Marketing Intelligence & Planning

ISSN: 0263-4503

Article publication date: 1 March 2005

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Abstract

Purpose

The objectives of this research study were to measure the perception and satisfactions of consumers of the tourism product of Barbados, and to identify potential niche markets that could be used in the development of the destination's positioning strategy.

Design/methodology/approach

Self‐completion questionnaires were distributed to tourists visiting the island at the peak of the 2003 tourism season. The scales used were adapted from two authoritative sources. Data from 400 completed questionnaires were analysed quantitatively by a variety of statistical techniques, including factor analysis and multiple regression. Answers to open‐ended questions were also used where necessary to explain top‐of‐mind attitudes to the tourism products consumed.

Findings

Four possible niche markets are identified that can inform the development of the destination's repositioning strategy: recreational, sports, culture and eco‐tourism.

Research limitations/implications

The time frame of the study was two winter months in one year, and only actual visitors completed the questionnaire. The study did not assess their evaluation of the quality of the services provided and consumed.

Practical implications/originality/value

The overall conclusions and discussion of the findings should provide a case‐based framework for the practical planning and implementation of positioning strategies in the tourism context.

Keywords

Citation

Ibrahim, E.E. and Gill, J. (2005), "A positioning strategy for a tourist destination, based on analysis of customers' perceptions and satisfactions", Marketing Intelligence & Planning, Vol. 23 No. 2, pp. 172-188. https://doi.org/10.1108/02634500510589921

Publisher

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Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

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