TY  - JOUR
AB  - Steeped in tradition, the New Zealand Law Society began removing restrictions on marketing law firms about 12 years ago, with virtually all restrictions dismantled by 1994. As a result, legal firms are now free to use a variety of marketing tools, although some are more diligent and inventive than others. The purpose of the study was to explore the forms of marketing communications being used by legal practices and to identify the type of firm more likely to be communicating with existing and non clients. The results indicate that most firms focus primarily on technical quality (the job, the work required), rather than services quality (the experience, the feeling).
VL  - 19
IS  - 2
SN  - 0263-4503
DO  - 10.1108/02634500110385345
UR  - https://doi.org/10.1108/02634500110385345
AU  - Thomas Art
AU  - Darroch Jenny
AU  - Galvin Wendy
PY  - 2001
Y1  - 2001/01/01
TI  - Marketing and service orientation of New Zealand law firms
T2  - Marketing Intelligence & Planning
PB  - MCB UP Ltd
SP  - 103
EP  - 111
Y2  - 2024/04/19
ER  -