Conducting a facility management audit

Abstract

Now more than ever, senior management is scrutinizing the contribution of facility management departments to organizations′ overall success. Claims that to improve, facility managers must first understand how their group is doing – are they meeting the expectations of management and their customers? States that facility managers who do not know the answer to this question will have a difficult time documenting their contributions and improving their services. Argues that a facility management audit which follows an orderly, objective process to compare an organization′s FM resources to internal expectations and external benchmarks can help. Claims that the FM audit will give teams an understanding of every part of their operations enabling facilities managers to develop a holistic view of facilities and strategies for continuous improvement.

Citation

Whitaker, M.J. (1995), "Conducting a facility management audit", Facilities, Vol. 13 No. 6, pp. 6-12. https://doi.org/10.1108/02632779510085159