TY  - JOUR
AB  - Purpose– Generic use of the term “knowledge worker” has resulted in a generic approach to designing office environments for this group. The purpose of this paper is to probe the mobility patterns and motivations of knowledge workers in order to provide a classification of different types of knowledge worker.Design/methodology/approach– The study was undertaken using a range of qualitative research methods including semi‐structured interviews with 20 knowledge workers representing different levels of mobility and experience, ethnographic studies in a media company, real estate business and a public relations firm, and a user workshop. A novel drawing exercise was introduced to elicit responses during the interview process.Findings– Four knowledge worker “character types” emerged from the research: the Anchor and the Connector, who are mainly office‐based, and the Gatherer and the Navigator, who work more widely afield.Research limitations/implications– This is a small study revealing characteristics particular to the participating individuals and organisations. However, it has wider implications in that the more complex set of requirements revealed by the project requires a more responsive and service‐led approach to office design for knowledge workers and the development of new protocols of use within office space.Originality/value– The originality/value lies in giving designers and facilities managers an insight into the different needs of knowledge workers, who are commonly treated as a homogeneous group. The typologies are an active tool for better brief‐making in design for creative facilities.
VL  - 29
IS  - 1/2
SN  - 0263-2772
DO  - 10.1108/02632771111101304
UR  - https://doi.org/10.1108/02632771111101304
AU  - Greene C.
AU  - Myerson J.
ED  - Barry P. Haynes
PY  - 2011
Y1  - 2011/01/01
TI  - Space for thought: designing for knowledge workers
T2  - Facilities
PB  - Emerald Group Publishing Limited
SP  - 19
EP  - 30
Y2  - 2024/04/25
ER  -