Evaluating user experience in green buildings in relation to workplace culture and context

Zosia Brown (Institute for Resources, Environment and Sustainability, University of British Columbia, Vancouver, Canada)
Raymond J. Cole (School of Architecture and Landscape Architecture, University of British Columbia, Vancouver, Canada)
John Robinson (Institute for Resources, Environment and Sustainability, University of British Columbia, Vancouver, Canada)
Hadi Dowlatabadi (Institute for Resources, Environment and Sustainability, University of British Columbia, Vancouver, Canada)

Facilities

ISSN: 0263-2772

Publication date: 2 March 2010

Abstract

Purpose

This paper aims to explore the relationship between green building design and workplace design practice, and to examine the role of organizational culture in shaping design and operation decisions with consequence for user experience.

Design/methodology/approach

A literature review and introduction of key concepts establish the foundation for the research and provide a context for interpreting results. Empirical findings are presented from a pre‐ and post‐occupancy evaluation of a company's move to a new headquarters building designed both to shift organizational culture and to meet environmental objectives.

Findings

The paper demonstrates that, while there are potentially significant gains to be made from integrating green building with workplace design strategies from the outset, there are many other factors beyond the quality of the space, which may play a role in shaping user experience. Links are drawn between improved occupant comfort, health and productivity in the new headquarters building, and organizational culture and contextual factors accompanying the move. The findings raise a number of important questions and considerations for organizational and workplace research, and post‐occupancy evaluation of buildings.

Research limitations/implications

The research and findings focus on the experience and context of one company's move to a new headquarters building and cannot be extrapolated. Given the mainstreaming and merging of green building design with workplace design practice, more research and studies are needed to advance this important line of inquiry.

Originality/value

The paper brings together the two agendas of workplace design and green building design, which have until very recently progressed along separate paths.

Keywords

Citation

Brown, Z., Cole, R., Robinson, J. and Dowlatabadi, H. (2010), "Evaluating user experience in green buildings in relation to workplace culture and context", Facilities, Vol. 28 No. 3/4, pp. 225-238. https://doi.org/10.1108/02632771011023168

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2010, Emerald Group Publishing Limited

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