TY  - JOUR
AB  - Purpose– The purpose of this paper is to present a conceptual framework – the FM Value Map – to understand and explain the different ways in which FM can add value to a core business, and possibly to the surroundings.Design/methodology/approach– The value map has been developed based on inductive reasoning from an analysis of a large number of cases in an explorative empirical study of FM best practice in the Nordic countries of Europe. It has been tested and modified from discussions with practitioners in a Nordic FM project group and aligned with the current European standardisation of taxonomy for FM.Findings– The FM Value Map was successfully tested in a number of case studies from companies in the five Nordic countries.Research limitations/implications– The present version of the FM Value Map is not seen as a final model, but as a result of an initial development. The model should be tested and validated further and also refined.Practical implications– The FM Value Map can be used in general to provide a better understanding of the value and contributions of FM, for instance by FM organisations in the dialogue with their customers.Originality/value– The FM Value Map is a unique conceptual framework, and a comparison with other models shows that it provides the most holistic framework by including the impacts on the surroundings and all relevant stakeholders.
VL  - 28
IS  - 3/4
SN  - 0263-2772
DO  - 10.1108/02632771011023131
UR  - https://doi.org/10.1108/02632771011023131
AU  - Anker Jensen Per
ED  - Goksenin Inalhan
PY  - 2010
Y1  - 2010/01/01
TI  - The Facilities Management Value Map: a conceptual framework
T2  - Facilities
PB  - Emerald Group Publishing Limited
SP  - 175
EP  - 188
Y2  - 2024/09/24
ER  -