The Facilities Management Value Map: a conceptual framework

Abstract

Purpose

The purpose of this paper is to present a conceptual framework – the FM Value Map – to understand and explain the different ways in which FM can add value to a core business, and possibly to the surroundings.

Design/methodology/approach

The value map has been developed based on inductive reasoning from an analysis of a large number of cases in an explorative empirical study of FM best practice in the Nordic countries of Europe. It has been tested and modified from discussions with practitioners in a Nordic FM project group and aligned with the current European standardisation of taxonomy for FM.

Findings

The FM Value Map was successfully tested in a number of case studies from companies in the five Nordic countries.

Research limitations/implications

The present version of the FM Value Map is not seen as a final model, but as a result of an initial development. The model should be tested and validated further and also refined.

Practical implications

The FM Value Map can be used in general to provide a better understanding of the value and contributions of FM, for instance by FM organisations in the dialogue with their customers.

Originality/value

The FM Value Map is a unique conceptual framework, and a comparison with other models shows that it provides the most holistic framework by including the impacts on the surroundings and all relevant stakeholders.

Citation

Anker Jensen, P. (2010), "The Facilities Management Value Map: a conceptual framework", Facilities, Vol. 28 No. 3/4, pp. 175-188. https://doi.org/10.1108/02632771011023131