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Service operations management as a conceptual framework for facility management

Peter McLennan (Bartlett School of Graduate Studies, University College London, London, UK)


ISSN: 0263-2772

Article publication date: 1 November 2004



This paper focuses on providing a conceptual model for facility management, which has seen sustained economic growth and market development in the past ten years and that it has been one of the more robust service sector employers. It notes that facility management needs to be more closely aligned to a management discipline to enable it to differentiate itself as it develops within the service sector. There are a number of market segments which are brought together by facility management operations: property, built environment, catering, cleaning, security and engineering services are but a few. In order to provide more coherence to the facility management sector, these activities would benefit from being placed within the context of a mainstream management discipline. This paper states that the lack of conceptual or theoretical management framework is perhaps in part the reason why facility management remains misunderstood in the general business sector.



McLennan, P. (2004), "Service operations management as a conceptual framework for facility management", Facilities, Vol. 22 No. 13/14, pp. 344-348.



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Copyright © 2004, Emerald Group Publishing Limited

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