TY - JOUR AB - This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/02632779410051715. When citing the article, please cite: Keith T. Pratt, (1994), “Introducing a Service Level Culture”, Facilities, Vol. 12 Iss: 2, pp. 9 - 15. VL - 21 IS - 11/12 SN - 0263-2772 DO - 10.1108/02632770310795576 UR - https://doi.org/10.1108/02632770310795576 PY - 2003 Y1 - 2003/01/01 TI - Erratum T2 - Facilities PB - MCB UP Ltd SP - 253 EP - 259 Y2 - 2024/04/16 ER -