Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/02632779410051715. When citing the article, please cite: Keith T. Pratt, (1994), “Introducing a Service Level Culture”, Facilities, Vol. 12 Iss: 2, pp. 9 - 15.

Citation

(2003), "Erratum", Facilities, Vol. 21 No. 11/12, pp. 253-259. https://doi.org/10.1108/02632770310795576