TY  - JOUR
AB  - Alternative workplace strategies (AWS) are more commonly associated with changes in the office environment, particularly those impacted by the adoption of technology. Using a case study, this paper attempts to interpret AWS by examining the redesign of a comprehensive paediatric rehabilitation centre at a general acute hospital. By adopting a non‐territorial work environment, the hospital facility management team was able to foster a shared and common vision: a “department without walls”. The paper describes how this resulted in an improvement in service quality for the handicapped children and enhanced communications between the professionals, patients and their families.
VL  - 21
IS  - 1/2
SN  - 0263-2772
DO  - 10.1108/02632770310460513
UR  - https://doi.org/10.1108/02632770310460513
AU  - Gilleard John D.
AU  - Chi‐keung Tarcisius Law
PY  - 2003
Y1  - 2003/01/01
TI  - Improving the delivery of patient services: alternative workplace strategies in action
T2  - Facilities
PB  - MCB UP Ltd
SP  - 20
EP  - 27
Y2  - 2024/05/12
ER  -