Data were collected, by questionnaires, from facilities managers who attended BIFM CPD events. The research compared two main sources, organisations that had introduced teleworking (TWO), and organisations that had not yet introduced teleworking or non‐teleworking organisations (NTWO). The two different data sets allowed comparisons to be made between the perceived issues that related to the introduction of teleworking, i.e. the data from the non‐teleworking organisations, and the actual issues encountered when teleworking was introduced, i.e. the data from the teleworking organisations. The data analysis of the perceived issues versus the actual issues allowed an assessment to be made of the teleworking perception‐reality gap between the non‐teleworking organisations and the teleworking organisations.
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