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Assessment of facilities management performance in higher education properties

Dilanthi Amaratunga (Dilanthi Amaratunga is a Researcher at the School of Construction and Property, both at Management at the University of Salford, UK.)
David Baldry (David Baldry is a Lecturer at the School of Construction and Property, both at Management at the University of Salford, UK.)

Facilities

ISSN: 0263-2772

Publication date: 1 July 2000

Abstract

In the general facilities management literature, it is assumed that there is a causal link between facilities management practices and performance. The role of facilities management in facilitating organisational performance, and thereby in providing competitive advantage, is widely acknowledged. However, the mechanisms of how this happens in higher educational establishments are quite unclear, prompting performance evaluation researchers to question whether performance evaluation in fact does add value, and enhance organisational performance. Assessment of performance of buildings of institutions delivering higher educational services has become a matter of particular interest to governments seeking to increase the effectiveness of educational provision and maximise value for money. This paper presents initial findings of the characteristics of important aspects of a performance evaluation approach related to higher education properties, and discusses the development of a framework based on the balanced scorecard to measure performance relating to higher education establishments.

Keywords

Citation

Amaratunga, D. and Baldry, D. (2000), "Assessment of facilities management performance in higher education properties", Facilities, Vol. 18 No. 7/8, pp. 293-301. https://doi.org/10.1108/02632770010340681

Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited