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Knowledge management for sustainable competitiveness in small and medium surveying practices

Charles O. Egbu (School of the Built and Natural Environment, Glasgow Caledonian University, Glasgow, Scotland, UK)
Subashini Hari (School of the Built and Natural Environment, Glasgow Caledonian University, Glasgow, Scotland, UK)
Suresh H. Renukappa (School of the Built and Natural Environment, Glasgow Caledonian University, Glasgow, Scotland, UK)

Structural Survey

ISSN: 0263-080X

Article publication date: 1 February 2005

Abstract

Purpose

An investigation of the importance of the knowledge of the key individuals in organisations, knowledge within organisations as well as customer capital and knowledge; and how these might impact on sustainable competitive advantage of small and medium sized enterprises. The key challenges for knowledge‐intensive SMEs are the identification, capture, storing, mapping, dissemination and creation of knowledge from different perspectives and for different purposes.

Design/methodology/approach

Based on a thorough review of literature and field study, this paper presents and discusses the benefits of knowledge management (KM) for sustainable competitiveness in SMEs in surveying practices. A field study was conducted, involving 12 professionals from eleven organisations, of which 2 of the 11 organisations were surveying practices.

Findings

The paper highlights the role of strategies, tools and techniques which might be of assistance. The paper concludes that managing knowledge assets in SME is not easy. It is an integrated and complex social process, which has culture, people, finance, technology and organisational structures at its core. The paper also notes that SMEs can benefit from effective KM practices for sustainable competitiveness.

Research limitations/implications

Recommendations are offered to surveying practices that are already involved with formal KM initiatives and those SMEs that aspire to do so.

Originality/value

An innovative study applying knowledge management principles to small and medium sized surveying practices.

Keywords

Citation

Egbu, C.O., Hari, S. and Renukappa, S.H. (2005), "Knowledge management for sustainable competitiveness in small and medium surveying practices", Structural Survey, Vol. 23 No. 1, pp. 7-21. https://doi.org/10.1108/02630800510586871

Publisher

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Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited