TY  - JOUR
AB  - This article applies Total Quality Management (TQM) concepts to the specific case of contracting out. Specifically, it applies quality expert E. Edwards Deming’s 14 points to the management of contracts by firms employing contractors. His points are generally held to be the “bedrock philosophy” on which any TQM effort must rest. By adapting these quality concepts and philosophies to contracting practices, processes and procedures, managers can develop Total Quality Contracting (TQC) approaches for their organizations.
VL  - 17
IS  - 6
SN  - 0262-1711
DO  - 10.1108/02621719810227507
UR  - https://doi.org/10.1108/02621719810227507
AU  - Phelps Susan
PY  - 1998
Y1  - 1998/01/01
TI  - More “walk the talk”: Deming’s 14 points applied to contracting out
T2  - Journal of Management Development
PB  - MCB UP Ltd
SP  - 463
EP  - 473
Y2  - 2024/04/25
ER  -