Drawing on project work in public and private sector organizations, considers the critical factors for managers of central support services of working in an internal market. Considering both public and private sector experiences, the roles of both supplier and customer managers are examined. Spells out what is involved for supplier managers to take a genuinely customer‐focused approach to their services, and how customer managers can develop the skills to work best with suppliers for a strategic approach to crucial support services. Considers how to develop managers in this environment with reference to current developmnent projects which involve customer and supplier managers learning together.
Jarrett, M. and Kellner, K. (1996), "Coping with uncertainty: a psychodynamic perspective on the work of top teams", Journal of Management Development, Vol. 15 No. 2, pp. 54-68. https://doi.org/10.1108/02621719610147850Download as .RIS
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