TQM – A World View

Abstract

Discusses the key differences in business approach to TQM within the three major global economies of the Asia Pacific, Europe and North America. Suggests that TQM can act as a catalyst in the emerging economies of Eastern Europe through their reliance on teamwork and employee empowerment. Identifies the main principles of management training common to most TQM models. Goes on to point out the quality review policy within the author′s own company, which is geared to enhancing the standard and consistency of customer service by continually responding to the customer′s needs. Believes that worldwide implementation of these standards would help organizations in exceeding the expectation of customers.

Citation

Krygier, A. (1993), "TQM – A World View", Journal of Management Development, Vol. 12 No. 7, pp. 36-39. https://doi.org/10.1108/02621719310044947