TY  - JOUR
AB  - Argues that managers may rely too heavily on cognitively based
decision‐making processes in an attempt to appear rational, logical and
objective. However, the quality of decision making may be enhanced by
also recognizing the legitimacy of an affective dimension of
decisions, i.e. an ability to empathize with the feelings of employees,
consumers and others affected by decisions. Discusses implications and
makes recommendations for nurturing a sensitivity to the affective
dimension.
VL  - 12
IS  - 5
SN  - 0262-1711
DO  - 10.1108/02621719310038953
UR  - https://doi.org/10.1108/02621719310038953
AU  - Martin Charles L.
PY  - 1993
Y1  - 1993/01/01
TI  - Feelings, Emotional Empathy and Decision Making: Listening
to the Voices of the Heart
T2  - Journal of Management Development
PB  - MCB UP Ltd
SP  - 33
EP  - 45
Y2  - 2024/04/19
ER  -