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Feelings, Emotional Empathy and Decision Making: Listening to the Voices of the Heart

Charles L. Martin (Wichita State University, Kansas, USA)

Journal of Management Development

ISSN: 0262-1711

Article publication date: 1 May 1993

Abstract

Argues that managers may rely too heavily on cognitively based decision‐making processes in an attempt to appear rational, logical and objective. However, the quality of decision making may be enhanced by also recognizing the legitimacy of an affective dimension of decisions, i.e. an ability to empathize with the feelings of employees, consumers and others affected by decisions. Discusses implications and makes recommendations for nurturing a sensitivity to the affective dimension.

Keywords

Citation

Martin, C.L. (1993), "Feelings, Emotional Empathy and Decision Making: Listening to the Voices of the Heart", Journal of Management Development, Vol. 12 No. 5, pp. 33-45. https://doi.org/10.1108/02621719310038953

Publisher

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MCB UP Ltd

Copyright © 1993, MCB UP Limited