Enhancing Staff Members′ Performance through Feedback and Coaching

Larry W. Hillman (Wayne State University)
David R. Schwandt (US General Accounting Office)
David E. Bartz (Eastern Illinois University, USA)

Journal of Management Development

ISSN: 0262-1711

Publication date: 1 March 1990


Providing help through feedback is a key task of any manager. In the context of a performance management model, the ways in which managers can effectively provide ongoing performance feedback are explored. It is concluded that basic communication skills, such as attending, reflecting, exploring, self‐disclosing, and acceptance by the supervisor will enhance the effectiveness of feedback.



Hillman, L.W., Schwandt, D.R. and Bartz, D.E. (1990), "Enhancing Staff Members′ Performance through Feedback and Coaching", Journal of Management Development, Vol. 9 No. 3, pp. 20-27. https://doi.org/10.1108/02621719010135110

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Copyright © 1990, MCB UP Limited

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