Providing help through feedback is a key task of any manager. In the context of a performance management model, the ways in which managers can effectively provide ongoing performance feedback are explored. It is concluded that basic communication skills, such as attending, reflecting, exploring, self‐disclosing, and acceptance by the supervisor will enhance the effectiveness of feedback.
Hillman, L.W., Schwandt, D.R. and Bartz, D.E. (1990), "Enhancing Staff Members′ Performance through Feedback and Coaching", Journal of Management Development, Vol. 9 No. 3, pp. 20-27. https://doi.org/10.1108/02621719010135110Download as .RIS
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