Best management practices

Luke C. Ng (Frank G. Zarb School of Business, Hofstra University, Hempstead, New York, USA)

Journal of Management Development

ISSN: 0262-1711

Publication date: 4 January 2011



Management means “getting things done effectively through people”. This implies the importance of leadership and people skills in management practice to achieve optimal results. Great managers usually succeed for a number of reasons. They usually possess nine common management practices. This paper aims to identify these common denominators in their character and management practice that define them.


Case examples are used to illustrate the application of those management practices. Successful managers from well‐known industry giants such as IBM, Nestle's, P&G, Apple, Loews', GE and PepsiCo are profiled to demonstrate how their success can be traced back to those practices.


The paper demonstrates that every manager can easily apply the nine management practices daily to achieve a successful outcome. While some of these traits appear to be personal habits, it is these simple management habits that influence subordinates to perform their best.


Most good managers are trained, not born. The nine personal practices identified in this paper can be easily adopted on a daily basis. With consistent practice, the nine personal traits help train managers to become more effective leaders in driving optimal performance and motivating subordinates to “get things done effectively”.



Ng, L. (2011), "Best management practices", Journal of Management Development, Vol. 30 No. 1, pp. 93-105.

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Copyright © 2011, Emerald Group Publishing Limited

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