TQM implementation and change management in an unfavourable environment

Jefferey P. Jones (University of Glamorgan, Pontypridd, UK)
Daniele Seraphim (Aligned Business Consultancy, Dubai, United Arab Emirates)

Journal of Management Development

ISSN: 0262-1711

Publication date: 21 March 2008

Abstract

Purpose

The total quality management (TQM) concept was originally developed to increase the efficiency of occidental and Japanese organisations. As a consequence of its success there, it has spread world‐wide. Companies in many developing countries are attempting its implementation. However, the cultural environment in these countries may be significantly different from the prevalent one in the regions where TQM has flourished. This paper aims to examine the potential for successful TQM implementation in a “theoretically” unfavourable TQM environment, and what can be expected from such implementation if it is successful.

Design/methodology/approach

This study is based on a case of a company with characteristics that are in conflict with what are accepted to be necessary for successful implementation of TQM. The development of TQM in the company is examined and successes and failures in the implementation process they implemented are evaluated. The degree of success in implementing TQM is assessed through the changes that resulted in both internal performance indicators and an independent external governmental evaluation of the company.

Findings

It is possible to implement TQM principles in an environment deficient in factors that are generally accepted as critical to its successful implementation. The identification of and reaction to cultural difficulties are central to a successful TQM implementation approach taken. Positive outcomes may exceed, in terms of speed and scale, what could be expected from the occidental/Japanese model for successful TQM implementation.

Research limitations/implications

As the research is based on a specific case study, it does not provide a proof that all companies in unfavourable environments can benefit from TQM implementation.

Originality/value

Very little research is currently available about TQM implementation in unfavourable environments, about how to deal with these specificities, and what benefits can realistically be expected if the implementation is successful.

Keywords

Citation

Jones, J. and Seraphim, D. (2008), "TQM implementation and change management in an unfavourable environment", Journal of Management Development, Vol. 27 No. 3, pp. 291-306. https://doi.org/10.1108/02621710810858614

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.