Exploring the perceptions of knowledge management systems

Abstract

Purpose

Diffusion (spread in usage) of knowledge management systems (KMSs) depends on a number of factors. Among them perceptions of KMS, including perceived usefulness/benefits, perceived user‐friendliness, perceived voluntary use and subject norms are significant factors. This paper aims to investigate the factors impacting the diffusion (spread and sustained use) of KMSs.

Design/methodology/approach

This paper first presents an integrated model of the diffusion of KMSs arising from a comprehensive literature review and qualitative field study. An empirical pilot study was then undertaken to test the model through a questionnaire‐based survey.

Findings

The pilot study had some interesting findings – results similar to those found in the literature – which are presented in detail.

Originality/value

This paper contributes to the information on KMS by providing results from an empirical pilot study and suggesting future research directions.

Citation

Xu, J. and Quaddus, M. (2005), "Exploring the perceptions of knowledge management systems", Journal of Management Development, Vol. 24 No. 4, pp. 320-334. https://doi.org/10.1108/02621710510591334