Based on early and recent thoughts of total quality management and the new emerging field of human performance technology, key dimensions that drive human performance in organisations are identified. Human performance technology is a field that focuses on providing solutions to organisational problems and has a lot to share with total quality management. However, HPT is neglected by the TQM literature. A system approach is taken in which the person within the system is seen to be an important element that is affected by the system and consequently affects and influences the performance of the organisation he works for. So, system factors, including environmental and cultural factors, are seen to be important sources of variance that affect human performance. Also, the person factors that influence human performance and the interactions between person and system factors are considered.
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