Exploring the relationship between the use of evaluation in business process re‐engineering and organisational learning and innovation

Maria Vakola (Information Systems Institute, University of Salford, Salford, UK)

Journal of Management Development

ISSN: 0262-1711

Publication date: 1 December 2000

Abstract

Explores the role of evaluation in a business process re‐engineering initiative and its relationship with organisational learning and innovation. The paper presents the evaluation of the implementation of a business process re‐engineering project in three case studies. The implementation of the BPR project was based on an eight‐stage BPR methodology. The participating companies were asked to evaluate the implementation, describe the decisions made in order to adapt to the change process and analyse the potential benefits that they expect in terms of business performance improvement, organisational effectiveness and user acceptability. Discusses the evaluation results of the implementation of business process re‐engineering model in three case studies in order to identify links with organisational learning and innovation.

Keywords

Citation

Vakola, M. (2000), "Exploring the relationship between the use of evaluation in business process re‐engineering and organisational learning and innovation", Journal of Management Development, Vol. 19 No. 10, pp. 812-835. https://doi.org/10.1108/02621710010379164

Download as .RIS

Publisher

:

MCB UP Ltd

Copyright © 2000, MCB UP Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.