How to identify and handle difficult people

Abstract

Introduces the concept of difficult people and looks at how to assess a situation. Outlines a number approaches to follow, considering the merits of each and concludes by discussing the disciplinary action available and the way in which it may be executed.

Citation

Kuan, T. and Kleiner, B.H. (1999), "How to identify and handle difficult people", Equal Opportunities International, Vol. 18 No. 5/6, pp. 94-99. https://doi.org/10.1108/02610159910786069