Investigates conflict in the workplace and states that mediation is beneficial to both employees and employers. Suggests that managers should cultivate team communication, and collaborative problem‐solving skills in employees who serve on problem‐solving teams. Summarizes that managers who serve as mediators can learn the root cause of conflicts in organizations, and aid employees to deal with the problems.
Jeffrey, A., Blitman, B., Maes, J. and Shearer, R. (2003), "Using collaborative modeling to mediate workplace conflicts", Equal Opportunities International, Vol. 22 No. 5, pp. 25-30. https://doi.org/10.1108/02610150310787478Download as .RIS
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